Job Posted: May 25th, 2022

Job Title

Front Office Manager

Organization

Inn by the Sea Hotel

Job Description

ESSENTIAL JOB FUNCTIONS:
• Interview, train, develop and coach all Front Desk Agents and Night Audit team.
• Review the rate variance and room reconciliation reports daily.
• Maintain Crescent Emergency Response document.
• Maintain first aid kit.
• Recommend and implement all Front Office and Night Audit standard operating procedures.
• Hold pre shift meetings to ensure proper communication of all guest needs/issues, hotel events etc.
• Responsible for tracking and budgeting Front Office operating supplies (i.e. copy papers, letterheads, business envelopes, key cards, key packets, luggage tags, etc.
• Maintain continuous contact with hotel guests and VIPS to ensure delivery of special requests, early check ins are handled efficiently.
• Conduct monthly department meetings.
MINIMIMUM REQUIREMENTS:
• Must be at least 21 years old to apply.
• Must at least have 2 years management experience.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Working knowledge of MS Office and hotel PMS Jonas Chorum. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Must have knowledge of departmental operations. Must have knowledge of computers and training techniques. Must have knowledge of business law; federal, state and local taxes; as well as Department of Labor regulations. Must have knowledge of insurance, employee benefits, insurance and workers’ compensation claims and liability. Ability to exercise judgment in evaluating situations and in making sound decisions.
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ESSENTIAL JOB FUNCTIONS:
1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4. Supervise the Guest Service Agents
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
6. Comply with attendance rules and be available to work on a regular basis.
7. Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Jonas Chorum experience is strongly preferred, 1-2 years previous hotel front desk supervisor/manager experience strongly preferred. Must be available to work a flexible schedule to include nights, holidays and weekends. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. Must be able to receive instructions and communicate progress of work assignments.

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JOB OVERVIEW: Supervise the daily operations of the Front Desk and Night Audit to maximize revenues and profits while attaining optimal guest satisfaction.
ESSENTIAL JOB FUNCTIONS:
1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4. Supervise the Guest Service Agents.
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
6. Comply with attendance rules and be available to work on a regular basis.
7. Perform any other job-related duties as assigned.

Qualifications

3 years as a front desk supervisor or manager

How to Apply

Send resume and cover letter

Additional Information

Hiring now

Contact Info

Scott Blaul
(858) 459-4461
scott@ibtslajolla.com