Job Posted: March 1st, 2022

Job Title

Ticket Services Representative


La Jolla Music Society

Job Description

Duties and Responsibilities:

  • Maintain high level of customer service during incoming phone ticket sales and in-person transactions. Fill ticket orders received over the internet, by mail and fax.
  • Process and fulfill season subscription renewals and new subscription orders.
  • Process ticket reprint requests, exchanges, and turnbacks/donated tickets. Also responsible for preparing, printing, and mailing of tickets.
  • Fulfill complimentary ticket requests. Create and log vouchers for complimentary tickets for charity.
  • Answer incoming calls on LJMS administrative line and route calls appropriately.
  • Handle ticket allotments and settlements with various organizations.
  • Serve as a liaison for special events, as it relates to ticketing. Duties also include receiving, tracking and reporting responses for select LJMS’ functions.
  • Coordinate merchandise/concession sales and settlements for select events.
  • Follow and enforce all ticket policies and procedures. Respond to general inquiries about LJMS policies received by phone, electronic mail, fax, or in person.
  • Responsible for yearly maintenance of the database. Also maintain accurate patron records through accurate database input and filing
  • Keep up-to-date on all LJMS concerts and public activities.  Effectively communicate with patrons about all LJMS activities. Maintain accurate information on LJMS box office message system.
  • Performance and event responsibilities include; complete event preparation and post concert reconciliation procedures. At the a venue duties may include but are not limited to ticket sales, merchandise sales, dispensing will call, or operating a marketing table.
  • Other duties as assigned.


 Skills and Qualifications:

  • 1-2 years experience in customer service required; box office experience preferred.
  • High level of organization and attention to detail.
  • Proficiency in Microsoft Office software and working understanding of databases.
  • Working some evenings and weekends is required.
  • Interest in classical music or performing arts a plus.
  • High school completion, or equivalent

How to Apply

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Contact Info

(858) 459-3724