Job Posted: February 28th, 2022

Job Title

Assistant Manager


Lululemon Athletica, Inc.

Job Description

The Assistant Store Manager role is an essential part of the store leadership team, impacting team member and guest experience every day
Assistant Store Managers are responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store
Assistant Store Managers also are responsible for accomplishing administrative and operations focused activities, including floor management and scheduling
Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests
Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations
Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns
Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities
Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth
Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth
Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations
Working with Others
Establish supportive and productive relationships with all team members, focusing on personal and professional development
Collaborate with team members to ensure an optimal guest experience that values guests’ time and support store operations
Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests
Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to “make it right” for guests
Implement the Store Manager’s vision for the store and cascade to team members
Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning)
Partner with Store Manager to manage store’s budget, labor hours, expenses, and P&L statement
Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations
Open and close the store in accordance with the opening and closing checklists
Understand and adhere to people safety policies and procedures to maintain a safe work environment
Perform work in accordance with applicable policies, procedures, and laws or regulations
Accountable for delegated aspects of controllable budget or labour hours
Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager


Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options)
Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity/Honesty: Behaves in an honest, fair, and ethical manner
Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment
Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the ‘big picture’ implications of decisions
Must be legally authorized to work in the country in which the store is located
Must be 18 years of age or older
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
Must have the ability to travel to assigned store
Willing to work a flexible schedule including evenings, weekends, and holidays
Willing to work as part of a team and also complete work independently
Willing to move through a store for most of a shift to help guests and accomplish work
Willing to move boxes weighing up to 30 lbs (13.6 kg)
Willing to work in an environment with bright lights and loud music
Work experience in leadership or people management
Job Assets (i.e., nice to have; not required)
Education: High school diploma, GED, or equivalent
Education: Bachelor’s degree or equivalent
Experience: 1 year retail or sales specific management experience

How to Apply

See website below:

Contact Info

(858) 459-4407