Job Posted: March 15th, 2022

Job Title

Front Desk Agent

Organization

Job Description

Key Job Responsibilities

  • Checking guests in and out of the hotel in an efficient, courteous, and professional manner.
  • Ensuring that special requests are noted and fulfilled.
  • Communicating with all departments regarding in house VIPs and any special requests/needs.
  • Promoting and selling special hotel programs, special rate packages, and upgrades, when appropriate.
  • Interacting with hotel associates in a professional manner, assisting other departments with necessary information.
  • Professionally answering the telephone and assisting guests with any questions, directions, etc.
  • Managing and resolving all guest complaints and compliments professionally and courteously.
  • Listening and responding to guest inquiries using a positive, clear speaking voice.
  • Maintaining an up to date working knowledge of all property amenities, as well as, any special events.
  • Correctly posting all charges to guest’s folios, as necessary.
  • Responding to guest needs promptly.

Qualifications

Job Qualifications & Requirements

  • High school degree or equivalent.
  • The ideal candidate will have at least one (1) to two (2) years of Front Desk / Guest Services or Customer Service experience, preferably in a hotel/resort.
  • Pleasant demeanor
  • Enjoy working in a fast-paced environment.
  • Strong computer skills, with operational knowledge of Microsoft Office Suite.
  • Positive, upbeat individuals who can deliver total guest satisfaction.
  • Ability to handle stressful situations in a calm, professional manner.
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
  • Must be willing and available to work weekdays, weekends, and holidays.
  • Must be willing to work a flexible schedule
  • Keep in mind that the hospitality business functions seven (7) days a week, twenty-four (24) hours a day.
  • Can work independently

How to Apply

See website below

https://www.salary.com/job/empress-hotel/front-desk-agent-empress-hotel/j202203030916506314550?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic

Contact Info


(858) 454-3001